Frequent Questions

Face Formula is a Norwegian skincare brand with nearly 20 years of clinical experience. What sets us apart is our longevity-based approach to skincare — focusing not just on short-term results, but on maintaining healthy, resilient skin over time.

Each formula is developed with a combination of clinically proven actives and gentle, skin-identical ingredients. We avoid chasing trends or single "hero" ingredients - instead, we build carefully balanced formulas that support the skin’s natural ability to protect, renew, and adapt.

Rooted in Scandinavian values of honesty, simplicity, and balance, Face Formula offers clean, effective skincare that evolves with your skin - so you can feel confident in it today, and in the years to come.

Read more about our story.

Yes - every skin will find something suitable in our range. Whether your skin is dry, sensitive, oily, or somewhere in between, our products are developed to support different skin needs with care and precision.

We’ve created five collections, each tailored to a specific skin concern. This makes it easier to navigate our sortiment and choose the products that work best for your skin - whether you’re looking for calming, balancing, hydration, or targeted treatments.

Feel free to read more about our collections.

If you have any questions or need further assistance, you’re always welcome to contact us. We aim to respond within 1–2 working days and are here to help with anything from product guidance to order-related enquiries.

Contact us

No, you’re welcome to check out as a guest. However, creating an account makes future purchases easier - you can track your orders, save your details for next time, and view your full order history whenever you like.

To reset your password, go to the login page on our website and click on “Forgot your password?”. Enter the email address linked to your account, and you’ll receive an email with instructions to set a new password.

If you don’t receive the email within a few minutes, please check your spam or junk folder - or contact us if you need further help.

Yes - to update your account details, simply log in to your account and go to “Account details”. There, you can edit your name, email address, and saved addresses.

If you wish to delete your account, please contact us directly and we’ll help you remove your information in accordance with GDPR and data protection regulations.

Orders are typically processed and shipped within 1–5 business days. However, delivery time may vary depending on your location in Norway. During peak periods, such as holidays or promotional campaigns, shipping may take slightly longer. According to consumer regulations, your order will be delivered no later than 30 days from the date of purchase.

Tracking is available only for shipments sent to a pickup point or delivered to your door. Mailbox deliveries (kr 29 shipping) do not include tracking. You will receive a notification from Bring when your parcel is on its way or ready for pickup.

At this time, we only deliver within Norway, excluding Svalbard and Jan Mayen. We do not offer international shipping. Visit our faceformula.com for international shipping.

Mailbox (no tracking): NOK 29

Pickup point/parcel locker: NOK 79
– Free shipping on orders over NOK 2,500

Home delivery: NOK 99

Once your order has been placed, it is processed quickly. If you need to cancel or change your order, please contact us as soon as possible at norway@faceformula.com. We cannot guarantee changes can be made after processing has begun.

We accept the following payment methods:

- Visa / Mastercard
- Vipps

All transactions are processed in Norwegian Kroner (NOK).

Yes, a confirmation email with your order details will be sent to the email address you provided during checkout.

You have the right to return your purchase within 14 days of receiving your order, in accordance with Norwegian consumer law. The product must be returned in its original, unopened packaging. Products with broken seals cannot be returned.

Returns are only accepted for private customers (not businesses), and you must notify us of your intent to return within 14 days by emailing: norway@faceformula.com.

To initiate a return, email us at norway@faceformula.com within 14 days of receiving your order. We will send you a prepaid return label by email. Print the label, securely pack the items, and drop off the parcel at your nearest post office. Returns sent without prior approval will not be accepted.

Once your return is received and approved, your refund will be processed within 14 days. The cost of return shipping will be deducted from your refund amount.

If your order arrives damaged or defective, you must report it to us within 2 days of receipt. Please send photos of the damage along with your message to norway@faceformula.com, so we can document the issue with the carrier and arrange a solution.

Yes, the return shipping cost is deducted from your refund. We cover the cost upfront by providing you with a prepaid label, but it will be subtracted from the refunded amount.

Yes - all of our products are cruelty-free. They are produced in Europe (specifically in Italy, Switzerland, and Germany), where animal testing for cosmetics has long been banned. We also only sell our products in countries where animal testing is not required by law.

That said, we believe in transparency: while none of our finished products or ingredients are tested on animals, many active ingredients in skincare have historically undergone animal testing during their development, to ensure safety and efficacy. This applies to most active ingredients used in the industry today.

Because of this, we are not officially certified as cruelty-free. Certification involves specific criteria that can be difficult to meet due to the historical use of certain ingredients. We choose not to make claims we cannot fully stand behind - but we are committed to ethical practices and transparency every step of the way.

If you have any further questions, please don’t hesitate to get in touch. We’re happy to help.

Each skin is unique, and finding the right product depends on your skin’s current condition, concerns, and goals. To help guide you, we’ve structured our assortment into five collections - each tailored to specific skin needs. You can also use filters on our product pages to explore by skin type, concern, or product category. If you're unsure, our Face Formula specialists are here to help - just reach out!

Yes, we do. Our Face Formula specialists are always happy to offer personalised guidance based on your skin's needs. We’re also excited to share that we’re currently working on a digital skin analysis tool - designed to make it even easier to find the right products for your skin. It’s coming soon! In the meantime, don’t hesitate to get in touch for individual advice.

Yes, many of our products are suitable for those with skin conditions such as acne, eczema, or sensitivity. You can use the filters on our product pages to explore suitable options, or reach out directly to our Face Formula specialists for personalised recommendations.

At the moment, we only offer travel-size versions of a few selected products. We do not currently offer free samples. If you’d like to try a product before committing to the full size, we recommend visiting one of our resellers for in-store testing.